NCPG and CCGNJ agree deal to widen range of 1-800 Gambler helpline
The National Council on Problem Gambling (NCPG) has confirmed a six-year licence agreement with the Council on Compulsive Gambling of New Jersey (CCGNJ) to take its 1-800 Gambler helpline nationwide.
Currently only available to citizens in New Jersey, this new agreement will offer the helpline’s services to all US states, as well as US territories and the District of Columbia.
The move comes as part of NCPG’s goal to increase the accessibility of resources for people affected by gambling-related harm.
NCPG Board President, Maureen Greeley, said in a statement: “This agreement is a vital step forward as we work to increase awareness and access to high-quality services for individuals, families, and communities impacted by problem gambling.”
The partnership is part of NCPG’s National Problem Gambling Helpline Modernization Project, a scheme designed to improve call centre technology and data collection, and to offer training for call centre employees throughout the National Problem Gambling Helpline Network.
The helpline and the National Problem Gambling Helpline Network number (1-800-522-4700) will operate as normal while the transition takes place. NCPG and CCGNJ will work alongside state affiliates and call centres to ensure the process is issue-free and causes no disruption to services.
Felicia Grondin, CCGNJ Executive Director, said of the agreement: “CCGNJ has always been at the forefront of providing support for people in communities affected by a gambling problem. 1-800-Gambler® serves as an essential tool for accessing this support.
“We look forward to working with NCPG to ensure people from across the country can easily access problem gambling support and resources using this simple, memorable number.”
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