Payments Focus 2023

Editor's Letter

 As the Gambling Insider team rightly points out in our LatAm payments feature (page 24), payments is an easy topic to forget about... until something goes wrong.
 At this point, a merchant or customer is reminded that payments is pretty important. Well, incredibly important – without the ability to make a payment, your whole activity, be it shopping, booking a gym class or betting, falls through.
 I was reminded of this simple fact on a recent lunch break at work. The vendor’s card machine didn’t work and my payment was cancelled three times before I could, quite simply, leave with my food.
From that solitary example, it’s easy to see why the payments sector – especially within gaming – is so competitive, and the problems so homogenous for suppliers. It’s so difficult to differentiate, but the end results of a vast technological improvement can barely be visible to the naked eye (or so it at least may seem during a customer transaction).
 This also explains why Trustly (to name just one) has gone to great lengths during its Trustly XYZ series, outlining the premise behind its new Trustly Azura system. It is “not a product,” according to CEO Johan Tjärnberg, but an engine. The aim is to increase personalisation and, of course, conversion.
 Unavoidably, these are themes that recur within our Payments Focus magazine. On page 4, we look at how the industry has innovated (Trustly features here again). On page 10, meanwhile, we evaluate how the new gambling White Paper will affect the payments process within the UK market. Further geographical regions are explored with LatAm (page 24) and the US (page 30), before we hear from Adam Gros on crypto (page 38) and Christopher Justice on omnichannel & more.
 Yes, our company profiles are also back! Gambling Insider gives you a who’s who of the gaming payments world. But nor have we ignored the what, the where and the why. We hope you enjoy the issue!

In the Magazine

How are payments innovating within the gaming industry?

Gambling Insider spoke with Trustly, CoinPayments and MIDs on the innovations that are currently happening in the payment industry.

In focus: Passport Technology

The Personal Touch - High Tech High Touch for All Players.

In focus: Sightline Payments

The last case for cashless.

The White Paper: How will it affect UK payments?

With the help of industry experts, Gambling Insider investigates the impacts the gambling White Paper will have on bettors, operators and the rest of the UK gambling industry – from a payments perspective.

In focus: MiFinity

2022 saw a surge in the adoption of eWallets, not only for in-store purchases but also for online transactions. eWallets have become mainstream, with industries like iGaming driving the widespread acceptance of eWallets as a preferred payment method.

In focus: PayNearMe

Reimagining the Payout Experience with MoneyLine.

On the horizon: Africa’s gaming payments future

Gambling Insider discusses how the payments market in Africa is evolving, as well as what the next steps are for payments solutions on the continent.

In focus: Crane Payments

Ushering in a new age of gaming payments.

In focus: OKTO

Pioneering the payment path to success.

The future of LatAm gaming payments: Embracing digital

Gambling Insider takes a look at gaming payments companies operating in the LatAm market.

In focus: Trustly

Trustly is a global payment method. We link the world’s top brands with millions of consumers who instantly transfer, pay and get refunded in the most secure and convenient way. We forged a path for Open Banking, leading from the front to create a platform where we innovate beyond the sector we inspired.

In focus: Pavilion Payments

In April of this year, Global Payments Gaming Solutions formally split from its parent company, Global Payments, to become a standalone organisation named Pavilion Payments, one of the broadest and most innovative vertically integrated payment providers focused on the gaming industry.

The path to profitability is paved with choice

PayNearMe spoke to Gambling Insider about the current evolution of the US payments industry.

In focus: Praxis

Orchestrating global payments in the gaming industry.

In focus: MIDs

You tell us the region or payment method you’re looking to add, we provide you with the solution

In focus: Match2Pay

Crypto Payments Will Revolutionise the Online Industry

‘Limitless’ crypto payment possibilities

Gamblineers owner and regular Gambling Insider contributor Adam Gros reflects on the past year of crypto payments within gambling

In focus: Axes

The Cashless Confusion.

Pavilion Payments: Evolving payments with the player's journey in mind

Christopher Justice, CEO of Pavilion Payments, discusses how the industry must grow with a player’s journey in mind, as much as an operator's.

In focus: FinXP

Better Banking & Cross-Border Payment Solutions

In focus: Payop

In today’s rapidly evolving digital landscape, companies that offer payment services are essential for smooth and secure online transactions. Among these companies is Payop, a certified Money Service Business.