The original partnership, which has run for 17 years, has been modified to include Infor CloudSuite, the technology company’s hospitality management program. Valley View Casino’s business processes, such as finance, supply chain management and budgeting, will be transitioned across to the new cloud-based system.
Leilani Marquiss, Vice President of Finance and CFO, Valley View Casino & Hotel, commented: “We have trusted our technology partnership with Infor for nearly two decades. It made sense to partner with them again, as we modernise our operations and digitally transform to meet the needs of tomorrow's consumer and traveller.
“As the industry continues to change and new demands begin to emerge, we will now have the security, flexibility and scalability to better support our internal teams; and ultimately our guests.”
The new system offers the Southern California company a quicker interface, deeper functionality and better solutions to customer needs.
The software also allows management officials to analyse customer behaviour in real-time, with a view on how this impacts commercial outcomes.
Jason Floyd, Infor Hospitality General Manager, said: “The competition in the gaming industry can be fierce, and it is more important than ever to find a technology partner that can keep your organisation efficient, intelligent, and agile as times change, culture shifts and new technology emerges.
“With Infor, organisations are able to leverage solutions specifically designed for hospitality. Because of our deep industry experience and years upon years of research, investment, and innovation, we are able to provide our customers with industry-first cloud technology, unmatched depth of functionality, and low-risk implementations.”
