The announcement comes after the gaming company acknowledged the need for expert assistance when it comes to player protection.
As a result, Casumo will be using the Mentor player protection software. Mentor’s AI-based solution will analyse player behaviour in real-time and attempts to offer them support.
The software recognises any possible problematic behaviour, and aims to help both player and operator in addressing any issues.
Mentor is a player tracking tool that alerts the operator and contacts players who display critical behaviour directly.
Dr Michael Auer, Director and Head of Development at Neccton, said: “We are delighted to welcome Casumo on board. We already work with so many of the world’s biggest gaming companies who recognise that our approach and our expertise is unique.
“We’re really excited to be bringing our value to the Casumo brand, and to helping their customers to play responsibly.”
Benjamin Pule, Head of Regulatory Compliance at Casumo, added: “We’re really pleased to be partnering with Neccton as we continue to focus our efforts on responsible gaming.
“Casumo is constantly striving to provide the best possible customer experience in a safe environment, the mentor player protection software will allow us to reinforce this and proactively support our players.”
Neccton is a data science and software company that works with gambling companies.
It focuses on player protection, allowing gaming companies to stay ahead of regulation and look after their players. According to research conducted by Neccton, players who gamble responsibly are more loyal.
