Key points:
- Jérôme Gallot has been appointed as a gaming mediator for France’s ANJ
- Mediation is designed to resolve disputes between players and gaming operators amicably and is non-binding
- Sports betting dominates mediation requests, with about a third of applications receiving satisfaction
Jérôme Gallot has been appointed as a gaming mediator for France’s National Gaming Authority (ANJ).
This decision, made by ANJ President Isabelle Falque-Pierrotin, follows Gallot’s inclusion on the Consumer Mediation Evaluation and Control Commission’s list of consumer mediators, reflecting his extensive experience in public service, law and consumer rights.
Born in October 1959, Gallot began his career in the Court of Auditors in 1985 but soon transitioned to roles within the Ministry of Economy and Finance.
He served as Director General for Competition, Consumer Affairs and Fraud Control from 1997 to 2003 before moving to senior management positions in public institutions, including the Caisse des Dépôts and its subsidiaries.
He also worked as an Executive for Veolia Environnement and later founded a consulting firm specialising in competition and consumer law.
This diverse career equips Gallot with a thorough understanding of regulatory and consumer protection frameworks – hopefully positioning him well to mediate disputes between players and gaming operators.
Good to know: In 2023, 91% of mediation requests were related to sports betting, with many declared inadmissible for procedural reasons
The mediation process under Gallot aims to facilitate amicable resolutions to conflicts involving operators licensed by the ANJ or holders of exclusive rights, such as Française des Jeux and PMU.
The process requires players to first address their grievances to the operator in writing. If unresolved within 20 days, they can escalate their complaint to the mediator.
Participation is voluntary, and mediation outcomes are non-binding, allowing parties to accept or reject proposed solutions.
Mediation statistics from 2023 provide insights into the current landscape of gaming disputes. The ANJ received 1,523 applications, with sports betting representing 91% of mediation requests.
Notably, 752 applications were deemed inadmissible, primarily due to players not submitting prior written complaints to operators.
