Key points:
- Soaring Eagle Casino & Resort has implemented QCI Chatalytics, an AI-powered platform for casino operations
- The platform includes Slot Copilot, Player Copilot, the Dashboard and the Robot Button for real-time data analysis and automation
- The move follows Soaring Eagle’s 2022 integration of QCI’s Unified Gaming Platform
Soaring Eagle Casino & Resort has announced the adoption of QCI Chatalytics, an artificial intelligence-powered platform designed to enhance gaming floor operations and player engagement.
The implementation builds on the Michigan-based casino’s existing partnership with QCI, which first began with the installation of the QCI Unified Gaming Platform in 2022.
The QCI Chatalytics suite includes multiple tools that use AI-driven insights for casino management.
Slot Copilot provides real-time monitoring of slot machine performance, while Player Copilot analyses guest data to support targeted engagement strategies.
Good to know: The platform also includes a Dashboard for real-time key performance metrics and the Robot Button, an automation tool designed to streamline routine tasks
Dr Michael Lynch, Director of Database Marketing at Soaring Eagle Casino & Resort, said: “Bringing QCI Chatalytics on board represents a vital step in leveraging AI to enhance our operations. With cutting-edge tools like the Robot Button, Slot Copilot and Player Copilot, we can offer more tailored guest experiences while gaining a clearer understanding of our gaming operations.”
QCI CEO Dr Ralph Thomas commented: “By weaving OpenAI’s capabilities into our solution, we deliver an unprecedented degree of automation and clarity. We believe Chatalytics will be a key factor in refining casino floor management and boosting guest satisfaction through instantaneous, data-driven decision-making.”
The casino has not disclosed further details on potential future technology integrations but has indicated that AI-based solutions will play a key role in its ongoing operational strategy.
