G2E Asia panel: How to optimise the customer experience

The panel discussed how technology and customer service improves the customer experience at their businesses. A G2E Asia panel on optimising customer experience explored topics such as diversification within the industry and how to serve larger visitation volumes. Members of the panel included Mr Hakan Dagtas, COO at Newport World Resort, Lucas Cai, VP of Gaming Operations at Inspire Entertainment Resort and David Croft, SVP of Gaming Optimisat...