mprove Customer Service Efficiency, Boost Player Confidence and Increase Player Lifetime Values

Europe’s leading online gaming retention specialists are gathering at the Player Retention Strategies for Online Gaming Conference, taking place on the 19th – 20th July 2011 in London to explore how to improve customer service efficiency, boost player confidence and increase player lifetime values across your gaming products.

Attending this conference will give you the unrivalled opportunity to assess retention strategies, size up the latest retention tools and hear directly from players on what works to keep them stuck to your websites.

Attend the event and gain insight into how to:
• Customise your website to deliver ease, accessibility and comfort to your players
• Introduce the community feel to your websites and keep your players coming back for more
• Understand how to balance cost-control without limiting your customer’s total experience
• Discover how best to work with your affiliates to add continuity to your customer focus
• Take away top tips to push your products further and create loyal players who value brand… not just payouts

Some of the leading retention executives joining the 2011 speaker panel include:
• Simon Collins, Head of R&D, PartyGaming
• Dominic Vye, Head of Customer Loyalty, Sportingbet
• Oliver Watkins, Head of CRM, Rank Interactive
• Martyn Trebert, Customer Insight, Netplay
• Michael Braga, Founder, Motive Marketing Services (former Head of Marketing, Gamesys/ Jackpot Joy)
• Chris Gorring, Owner, Webmerlins (former Business Product Manager, Gamesys/ Jackpot Joy)
• Dominic Mansour, VP Products, Gtech G2
• Raj Ramanandi, Founder, Digital Prophets
• Chris Wesson, Founder, Little Star Media

For more information or to register:
Visit: www.playerretentionevent.com
Call: +44 (0)207 368 9300
Email: enquire@iqpc.co.uk