Public ‘trust and confidence’ will determine the success of integrated resorts

Japan market research expert Dominic Carter says casinos that can secure a Japanese partner to lend trust and confidence to their brand have the greatest chance of success

  • Clarion Gaming adds market guru to JgC speaker line-up
  • He urges casinos to think about who they are, not what they do
  • Successful entrants have the potential to shape Japanese perceptions of casinos

Carter Group CEO Dominic Carter has warned newcomers to the Japanese market that the fate of their brand is on a knife edge even before consumers are educated on casino culture.

“You have to build trust and confidence around who you are, even before you start talking about what you’re going to do”, he told Clarion Gaming ahead of his appearance at JgC (Japan Gaming Congress) in May.

Carter said building partnerships with trusted brands locally is the best way to create confidence in a new or foreign brand.

“Who in Japan supports you?” is the question he said casinos should be considering at this stage. “You can’t just come in cold and say: ‘here we are, we’re the best’. That’s not going to fly.”

Based out of Tokyo, Carter Group has been advising entrants to the Japanese market for 30 years. Clients in the leisure and entertainment space include Universal Studios Japan and a number of casinos bidding for the new licenses.

Carter said the “idea of what a casino is remains pretty much a blank slate” and urged those looking to enter the market to think carefully about positioning the product for the Japanese consumer.

“We’re still at a very early stage in the game. That’s the bottom line. The battle for how this is going to be perceived, has not been fought yet”, he said.

“The perception of casinos’ integrity is extremely important and the way they are received is very vulnerable at the moment due to perceptions being molded by people outside their control. Whoever wants to be successful here, is going to have to build a profile.”

The Japanese government began to flesh out the requirements for the proposed integrated resortsin early February, releasing a new Integrated Resort Development and Promotion Ordinance.

The total gaming floor space remains at just 3% of the entire resort, however the document provided additional context clarifying that guest room floor space must measure no less than 100,000 square meters.

The scale of the proposed resorts was further emphasised in the guidance on exhibition and conference facilities, whichmust be between 120,000 and 200,000 square meters.

JgC will take place 16-17 May, 2019 at the five-star Conrad Hotel in Tokyo, Japan.

The eventwill gather C-level executives from operators, regulators, government and suppliers in a unique programme designed to deliver targeted insight on the regions gaming industry and the seminal Japanese integrated resorts bill, which passed last summer.

Alongside Carter, the line-up of high profile and influential speakers includes; Japanese Liberal Democratic Party executive acting secretary-general Koichi Hagiuda, Goldman Sachs Japan vice president Masaru Sugiyama and Galaxy Entertainment Group president Michael Mecca.

A full list of confirmed speakers can be found online at:

JgC is part of the Clarion Gaming portfolio, the conference and exhibition powerhouse behind the gaming industry’s biggest B2B exhibition ICE London.

If you would like to register for JgC 2019, you can do so here.


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