The Marina Bay Sands integrated resort in Singapore has launched new features in its mobile app that will streamline a number of guest needs.
Some of the features of the app include the ability to check in and out of the hotel, use the phone app as a key card for rooms and order food through the hotel menu.
By using Robotic Process Automation and RFID technology, Marina Bay hopes to reduce waiting times in the lobby and encourage a more autonomous experience for guests.
Paul Town, Marina Bay Sands COO, said: “Marina Bay Sands has always embraced technology in our constant pursuit to enhance service standards and convenience for our guests.
“Regarded as a breakthrough for a standalone hotel of our scale in Singapore, our new mobile offerings will enable an effortless end-to-end guest experience to create new value for our customers.
“These innovations will also enable our Team Members to take on higher-value tasks such as rendering more personal service to our guests.”
To maintain security, guests will have to complete an identity verification process that will require a Government-issued Identity Document to unlock the app's features.
Town continued: “Our aim is to not only transform the conventional check-in experience, but to also allow guests to truly maximise their time and start discovering the property from the moment they arrive.
“We have big plans for our digital offerings and are investing heavily to enhance the overall customer journey across even more touchpoints.”
The Marina Bay Sands app is available on both Android and iOS, and additional aspects are expected to be released later in the year.
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