KSA urges for enhanced duty of care in arcades
KSA inspections revealed the need for arcades in the Netherlands to improve their duty of care in preventing gambling addiction.
The Gaming Authority (KSA) has reported findings from recent inspections of 20 arcades across the Netherlands, highlighting the need for better implementation of duty of care to prevent and limit gambling addiction.
The inspections, conducted in December and January, revealed that while most arcades acknowledge their duty of care, there are significant areas requiring improvement. The KSA’s findings indicate that, despite the expanded regulations under the Koa Act, which obligate arcades to actively prevent gambling addiction, the practical application often falls short.
Key observations from the inspections include:
Familiarity with regular players: Staff at many arcades are familiar with the personal circumstances and playing behaviour of regular patrons. However, there is often a lack of concrete action in terms of registering signs of potential gambling issues or intervening appropriately.
Monitoring play time: Long play times are generally viewed as a risk, but the methods for monitoring this vary and are often insufficient. Notably, none of the inspected arcades enforce a maximum play time, which is particularly concerning for those operating 24 hours a day.
Multiple machine play: All visited arcades allowed play on multiple slot machines simultaneously and the booking of machines. While not prohibited, these practices can contribute to excessive gambling behaviour.
Insufficient monitoring: Many arcades do not adequately monitor other indicators of excessive gambling, such as frequent or prolonged visits and numerous transactions per visit.
Following the inspections, the KSA sent letters to the visited arcades with specific areas for improvement. Later this year, the KSA plans to issue comprehensive guidance for all licence holders, detailing the points identified and providing specific recommendations on enhancing the duty of care.
In June 2024, the KSA announced an increase in fines for illegal gambling terminals, with basic fines now ranging from €25,000 ($27,009) to €100,000 per device, compared to the previous range of €7,500 to €20,000. This change aims to address the growing use of mobile devices and other terminals for illegal gambling activities.
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