Published
Land-BasedCasinoLegal & Regulatory

Crown Melbourne customer gambled for 34 hours straight

Victoria’s royal commission into Crown Resorts has been told that one gambler played for over 34 hours straight at Crown Melbourne before they were forced to take a break.

melbourn enews

It is the latest revelation in the inquiry into whether the operator remains suitable to keep a licence for its Southbank venue.

Sonja Bauer, Crown Group General Manager, Responsible Gaming, is the latest person to give evidence to the inquiry, which is now in its third week.

Bauer said Crown staff would encourage carded players - those who can be electronically tracked - to take a break every 12, 15 and 17 hours through an alert system, but that staff would not automatically check on uncarded players, those who cannot be tracked.

Staff would instead rely on general observations, but counsel assisting Adrian Finanzio SC said a VIP gambler in 2019 played for more than 34 hours before being told to take a break.

The inquiry has heard that people who gamble at the Southbank casino are three times more likely to experience problem gambling than those who gamble at other Victorian venues, while also hearing that Crown Melbourne received around 64,000 daily visitors from 2016 to 2019, but employed only 12 staff to monitor responsible gambling.

“The system is set up to make it quite possible that someone could gamble for hours on end and not be approached by any staff,” said Finanzio.

Premium+ Connections
Premium
 
Premium
 
Premium
 
Premium
 
Premium
 
Premium
 
Premium
 
 
Premium
 
Premium
 
Premium
 
Premium
 
Premium
 
Premium
 
Premium Connections
Consultancy
Executive Profiles
Chicken Ranch Casino
The Responsible Gambling Affiliate Association (RGAA)
Catena Media
Gambling Commission
Follow Us
The most prestigious Awards in the industry are heading to the Philippines! The Global Gaming Awards Asia-Pacific will recognise and reward (as the name suggests) the strongest performers from the Asia-Pacific gaming industry across the previous 12 months.
This year's winners will be announced at a luncheon ceremony on Day 2 of SiGMA Asia, 4th June, in Manila.
The eleventh annual Global Gaming Awards Americas will recognize and reward the gaming industry's strongest performers across the previous 12 months. These are the most prestigious and trusted Awards in the industry and have gained respect amongst industry heavyweights, due to the strict rules and procedures put in place.

Facing Facts: Operator Q3s from across the globe

Gambling Insider compares Q3 2023 results from major gamblin...

Taking Stock: Operators and suppliers across the world

Sticking with our theme of gambling across the globe, Gambli...

CEO Special: Jade Entertainment and Gaming CEO Joe Pisano - down to earth

Jade Entertainment and Gaming CEO Joe Pisano speaks to Gambl...

CEO Special: Betfred CEO Joanne Whittaker - saying it as it is

Betfred CEO Joanne Whittaker joins Gambling Insider Editor T...