The Gambling Commission today published a statement saying 888 has, along with the fine, received an official warning and will undergo extensive independent auditing.
888 has accepted the statement, and says it took immediate action to improve its internal policies and procedures following the Gambling Commission investigation, which concluded in October 2020.
Actions taken by the operator included implementing additional customer source of funds checks and loss limits, reducing the thresholds in its in-house developed customer behaviour monitoring technology, investing in its safer gambling and compliance team, and strengthening its assessment of the anti-money laundering risks facing the business.
“888 is entirely committed to making gambling safer and has engaged proactively and openly with the GC throughout the investigation process,” a statement from the company read. “The GC stated in its findings to the group that it gained reassurance from the information provided by 888, including the insights and lessons learnt as set out in its correspondence with the GC.”
888 has also launched the Control Centre, a customer-focused interface that allows customers to monitor their gambling activity through real-time data.
“We recognise our responsibility to make gambling safer and regret that previous implementation of our processes failed to meet required standards in the UK,” said 888 CEO Itai Pazner. “We accept the findings of the GC’s investigation of some of 888’s former policies and procedures and have taken immediate appropriate action to improve and address the failings.
“Over recent years we have made significant investments in safer gambling, including more than doubling the size of our compliance team since 2019. We will continue to work closely with the GC, our peers and other stakeholders to drive continuous improvement in the industry.”
