Quick Custom Intelligence (QCI) and Batavia Downs Gaming & Hotel have jointly announced that the casino in Batavia, New York, has chosen the QCI Enterprise Platform – Nimble Edition.
The tool is currently being implemented throughout the facility and the crew responsible for marketing, player development and casino operations will be given training soon.
Henry Wojtaszek, President & CEO of Batavia Downs Gaming & Hotel, said: “We are looking forward to working alongside QCI's team in developing a strategy that will help us continue to provide exceptional customer service and revenues to our municipalities."
Andrew Cardno, CTO of QCI, said: "Batavia Downs Gaming & Hotel's decision to select our Enterprise Gaming Platform shows the importance of continually developing products that truly fit our customers' needs.
"The Nimble Edition was developed for casinos with under 1,000 slots, allowing their hosts, marketing executives and casino operations team to function in a modern data-enriched environment.
“We are confident our product will continue to meet the dynamic needs of Batavia Downs Gaming & Hotel."
Elsewhere, Hard Rock International, Seminole Gaming and QCI together announced the rollout of the QCI Enterprise Platform at their casino properties in March.
The aim of this deployment is to enhance the capabilities of Hard Rock and Seminole Gaming regarding the visitor experience across properties in the US, Canada and Punta Cana (Dominican Republic).
Dr. Ralph Thomas, QCI CEO, said of that deal: "This deployment is proof of the scalability of our platform for large enterprise organisations that have dozens of input source systems from hundreds of data tables.”
