IBAS discusses potential government-assigned gambling ombudsman position

The role would provide customers with impartial and unbiased advice and support with any problems they come across while gambling.

ibas ombudsman
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The Independent Betting Adjudication Service (IBAS) has released a statement reflecting on the year since the Gambling White Paper dropped in the UK market.

The publication was originally published on 27 April 2023 as part of major reforms to the UK gambling industry.

One of the key points of contention was the movement to appoint an ombudsman to the industry, with concerns that it could not be achieved in time.

In the blog piece, a spokesman for the IBAS said: “As we reflect on this milestone, IBAS is ready to partner with the government and industry stakeholders to achieve this vital goal.

“We are ready to step into the ombudsman role with a robust consumer-focused plan, pending the support of key stakeholders and agreement of an appropriate funding model.”

IBAS is an Alternative Dispute Resolution (ADR) service approved by the Gambling Commission, dealing with disputes up to £10,000 ($11,698.90)

The piece from IBAS continued: “The push for an ombudsman signals a shared dedication to safeguarding consumers, addressing social responsibility and gambling harm concerns.

“With decades of experience as a trusted independent adjudicator in the gambling sector, IBAS is uniquely positioned to lend its expertise to establish a robust and independent body.”

Since being founded in 1998, it has resolved over 90,000 disputes and returned over £7,500,000 back to customers.

Finally, IBAS concluded: “We acknowledge the various viewpoints on the ombudsman creation and recognise the importance of incorporating feedback for its effectiveness.

“However, individuals with disputes against gambling operators must have access to fair and impartial dispute resolution – a need currently unmet.

“The IBAS Board, free from gambling operator influence, is dedicated to maintaining its independence while working collaboratively to establish a respected gambling ombudsman, ensuring that gambling consumers receive the support they deserve without undue delay.”

In neighbouring Ireland, concerns have been raised in Dáil Éireann over fundraising activities regarding the upcoming Gambling Regulation Bill.


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