Weak operator intervention flagged in Dutch problem gambling study
The Kansspelautoriteit will use the findings to enhance supervision and push for stronger player protection measures.
Key points:
– 81% of AGOG respondents began gambling before age 24
– Nearly all participants reported behaviours linked to problem gambling including loss-chasing and daily play
– Despite mandatory intervention rules, 68% said they were never personally contacted by operators about their gambling
A new survey conducted by the Netherlands Gambling Authority (Kansspelautoriteit) and AGOG, a national gambling support group, has offered fresh insight into gambling behaviour and treatment efficacy in the country. The survey was completed by 139 participants. 70% of those attended AGOG self-help meetings in late 2024.
It was revealed that 81% of respondents began gambling before age 24 and 46% did so before 18. While many started with physical venues, online gambling has become the dominant entry point for newer gamblers. A significant portion reported using both legal and illegal sites often due to past lack of legal online options.
Nearly all respondents exhibited signs of problematic gambling, such as chasing losses, increasing stakes or gambling daily. Three-quarters used multiple websites simultaneously, highlighting the need for cross-platform limits. The personal toll was high: most respondents cited financial, social and mental distress. Financial losses varied, but half reported losing over €50,000 ($58,000).
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However, the study also found that operator-led interventions were largely ineffective as 68% had never been contacted personally and 83% were never banned from play.
The Kansspelautoriteit says it will use the results to tighten oversight and push operators and policymakers to prioritise effective player protection, including stricter limits, better communication and targeted education.
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