Maltese gaming regulator, The Malta Gaming Authority (MGA) has announced the launch of a new user-friendly ‘Licensee Relationship Management System’, which aims to improve the efficiency and quality of its communications with current and prospective licensees.
Its new service, which has been developed in partnership with worldwide software giant Microsoft comprises a secure dedicated web portal, which digitises existing land-based licensing processes.
The first phase of the project encompasses three main online services: applications for remote gaming licences, Dynamic Seal URL requests and lastly the option of online submission of players liability and gaming tax reports.
Upon completion of the first phase the MGA will look to extend the system to land-based operations including but not limited to; casinos, gaming parlours, the national lottery and commercial bingo, with the eventual aim of becoming the one-stop shop for gaming licensing in Malta.
At a press conference announcing the launch, The MGA’s Executive Chairman, Joseph Cuschieri stated that; “The Malta Gaming Authority is taking another step towards achieving efficiency and innovation in the way it conducts its function as a regulator by applying information technology in regulatory processes. “
“This project further aids the Authority in providing a top end service to its licensees and practitioners alike. Our main objective remains; that of exceeding the expectations of all our stakeholders at large. This portal goes a long way in achieving that”.
These words were echoed by Malta’s Parliamentary Secretary Silvio Schembri who added “Today, the MGA is launching a new system by which it will be facilitating the communication with clients applying for a gaming licence on our shores. This system will function via an online portal improving the efficiency of the Authority’s regulatory process.”
“This project forms part of the government’s vision for the improvement of our gaming jurisdiction. With similar initiatives, the Authority is excelling in the service given to those wishing to invest in our country, whereby said service always exceeds the expectations of the vast majority of operators.”