Published
OnlineCasinoFinancialLegal & Regulatory

Jackpotjoy does not deny BBC claims over customer who lost £633,000

Jackpotjoy has told Gambling Insider it was "deeply sympathetic" towards a customer who lost £633,000 ($765,690) over a six-year period.

jackpotjoydesign

A customer, whose identity has been protected, told UK documentary "BBC Panorama: Addicted to Gambling" Jackpotjoy was continually offering free cash bets to continue gambling with the operator.

The customer also said Jackpotjoy issued a £1,000 cash bonus after finding out her father had passed away, as well as calling and e-mailing when the customer had gone a day without betting.

Jackpotjoy has not denied issuing the customer with cash bonuses and rewards.

BBC Panorama obtained figures from the Gambling Commission, which revealed a total of 8,266 complaints were made last year to British betting firms.

This represents over a 5,000% increase compared to 2013, when there were 169.

A Jackpotjoy spokesperson told Gambling Insider: "We have informed Panorama we are deeply sympathetic to the unfortunate personal circumstances experienced by the customer during their playing period with us.

"As a loyal customer, we had frequent and personal engagement with her over the course of six years, which involved advising on and encouraging the use of our responsible gambling tools. 

"We have always acted in accordance with the relevant regulatory requirements, as we understood them to be at the time."

Marc Etches, CEO of GambleAware, responded to the story with the following statement: "Gambling companies have a clear responsibility to make sure their customers are able to gamble in a safe environment, wherever they are.

"We urge all operators to make people aware of the risks of gambling and clearly signpost to the free help and advice that is available at BeGambleAware.org."

Premium+ Connections
Premium

Galaxsys

 
Premium

RISK

 
Premium

1xBet Partners

 
Premium

Sport Generate

 
Premium

PIN-UP Partners

 
Premium

Revsharks

 
Premium

Digitain

 
 
Premium

Lynon

 
Premium

Imagine Live

 
Premium

GammaStack

 
Premium Connections
Consultancy

SCCG Management

Executive Profiles
Zeal Network SE

Stefan Tweraser

VIP Play

Les Ottolenghi

Scientific Games

Keshav Pitani

Social & App

Spribe CEO exclusive: Simplicity is the foundation

Spribe CEO David Natroshvili speaks to Gambling Insider abou...

Redefining iGaming: A history of crash games

Crash games is a growing vertical that has taken gambling by...

A certain something: What makes crash games special?

Crash games. They’re simple, they’re easy to learn and,...

Smarter innovation to shape the future

Spribe CCO Giorgi Tsutskiridze discusses the past, present a...

Facing Facts: The corner of quarterly contemplation

With Q1 reports out across the industry, Gambling Insider co...

Taking Stock: A guide to key stock prices across the industry

Gambling Insider tracks prices from some of the industry’s...

15 years of Gambling Insider: From the Founders

Over the last 15 years, Gambling Insider magazine has interv...

15 years of Gambling Insider: The Awards over time

Global Gaming Awards Event Manager Mariya Savova gives us he...