No spike in UK illegal gambling complaints during pandemic

New data released by the Gambling Commission shows there has been no increase in the number of complaints about illegal gambling during the COVID-19 pandemic.

No spike in UK illegal gambling complaints during pandemic

Complaints have been stable over the past 12 month and this has continued during the Government-enforced lockdown in the UK.  

There were a total of 12 complaints in March and 11 in April, which is consistent with previous months.

A team of specialists monitor any reports of illegal gambling complaints and then use a numer of tools to combat illegal websites.

Richard Watson, Gambling Commission executive director, said: “Our data does not indicate there has been an increase in any illegal gambling in Britain during the COVID-19 crisis.

“It is an area we monitor carefully and where we find problems we use our broad range of investigatory powers, alongside stakeholders such as software providers, payment businesses and hosting companies.

“Tackling illegal websites and unlicensed operators is challenging and it is also resource-intensive; but we are committed to continuing our work in this area to protect consumers here in Britain.”

Last week, the Gambling Commission issued new guidance for online operators to ensure customers are protected during lockdown.

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Owain Flanders
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Owain Flanders is a journalist who spent over a year with Gambling Insider, first joining as an Editorial Intern in August 2019 before progressing to Staff Writer from November 2019 to December 2020. During his tenure, he covered a wide range of developments across the global gambling and iGaming sectors, producing original news stories, in-depth features and analytical pieces for the Gambling Insider website and its bi-monthly magazine.

Owain interviewed CEOs, analysts and senior marketing executives on emerging trends, regulatory issues and commercial strategy, bringing authoritative insight to a professional B2B audience.

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