Regarding iGaming companies, what are some key internal technology safeguards that ensure technical stability for maintaining uptime and resilience?
First, the technological stack itself can also be used as a safeguard. For example, we use technologies like Go, Ruby, Clickhouse, Kafka, RabbitMQ, Postgres, Redis and Kubernetes, focusing on open source for better flexibility of our solutions. This allows us to build web applications quickly, launching new features in record time while the software itself runs faster and uses less memory.
From the operational perspective, organisations can conduct automated health checks that mimic user actions – registering, depositing, playing, and cashing out – every few minutes. If anything fails, they get an alert before real players notice. Canary deployments, where new code goes live for just a small group first, can also be utlised to reveal unexpected errors in just a fraction of the environment, making rollbacks smoother if something breaks.
Data integrity is equally critical. Operators who replicate databases and support frequent backups are much quicker to recover from both hardware failures and data corruption. On the network side, circuit breakers and rate limiters help when traffic surges threaten to overload a service. Of course, AI is an important part of our development, testing, monitoring and support automation processes. AI can handle simpler cases, freeing human experts to focus on more complex issues. We just have to ensure our on-call team has clear dashboards and real-time alerts so they can fix issues before they begin to cascade.
How much long-term damage can be caused to an operator’s player acquisition and retention metrics by even just a few hours of server downtime?
Every moment of downtime is essentially a moment of lost revenue
Once offline, existing players just switch to another site, and you can lose thousands in gross gaming revenue per minute. But the worst part is that system failures undermine player trust. Your net promoter score falls, and the number of player complaints rises, leading to rapid customer churn. It can take months of flawless performance to bring players back.
We build our solutions in redundancy, with multiple database copies, caching layers, and scaling servers. This is more than an insurance policy. It’s a core component of protecting our brand reputation and preserving lifetime value. I’d put it like this – in the long run, it is much more profitable to prevent collapses than to restore your reputation after they hit your business.
That’s why we set a goal of maintaining high system stability, such as achieving "five nines" uptime (99.999%) for our Game Aggregator for over a quarter. I’m proud to say we managed to reach that goal and continue to support this standard. It helps us handle unplanned traffic surges, allowing our clients to continue operating under peak loads.
Regarding the technical stability of online operations, how should operators approach preparing to enter and then operate in jurisdictions where technical infrastructure is still developing, such as LatAm or Africa?
Entering such regions requires a layered approach to building your architecture. Platforms must be designed so that critical services, like game engines, payment systems and session management are distributed across multiple data centres and server clusters. We use edge caching and a content delivery network to reduce signal latency by connecting players to the closest server.
On top of that, our front end is lightweight and optimised for low-bandwidth scenarios – it compresses heavy files and loads images and scripts only when needed, and caches them on the browser side. This helps our clients keep their players online even on slow connections.
Beyond architecture, setting up real-time monitoring with automated redirect capabilities is crucial. For example, our system reroutes traffic without manual intervention if a primary region slows down. For that, we collaborate with local infrastructure partners – regional internet providers or data-centre operators can give us a backup path when public cloud endpoints struggle. However, it's also important to run regular drills in a test environment to simulate failures. Our backup systems are working, so the players never notice an outage.
Is an open code security structure more or less likely to be a reliable way of ensuring enhanced technical stability with regard to hacker protection in less developed regions?
Open source can be a double-edged sword. Its transparency means a wide community сan analyse the code, quickly identifying vulnerabilities. If you adopt a well-maintained open-source stack and apply patches promptly, you benefit from collective security efforts. That said, in markets where local developers may not have sufficient expertise, those patches can lag, leaving windows of exposure.
Proprietary systems, in contrast, keep their internals hidden. This can reduce random attacks, but it also requires a dedicated security team to continuously audit and fix issues. One option for developing regions could be going hybrid; building on popular open-source tools for quick fixes, while adding a proprietary layer of monitoring and hardening to ensure patches are applied right away.
Would you say that the specific technical requirements for developing regions – combined with local regulatory compliance – can affect the development of localisation strategies for operators in the gambling industry?
Localisation isn’t just about translating texts; it’s about adapting to the technical realities and compliance rules of each market
As mentioned, in regions with slow internet, your front end must be lightweight and offer a light mode that skips heavy graphics and preloads only essential assets. On the back end, regulators often demand local data storage and detailed logs, so plan your databases to keep records in the right country or cloud zone.
Payment methods are another critical layer. You have to integrate local e-wallets, mobile money services, and alternative fiat rails from day one. Your wallet service must handle currency conversion, geolocation checks, and anti-money laundering rules in real-time. If you build these features into your architecture from the start, you’ll deliver a smooth, compliant experience no matter where you are launching.
