Picking up the Betting Shop Operator of the Year Award for the second successive year was Paddy Power. Retail was impacted massively over the last 12 months due to the restrictions in place amid the ongoing coronavirus pandemic, with betting shops hit particularly hard. Paddy Power faced closures like every other bookmaker, but it used the time to great effect, helping the wider community by championing charitable causes. It also managed to retain a high percentage of its customers despite the inevitable switch to online.
William Hill took second place, with Tipi cocoming third. Also nominated for the Betting Shop Operator of the Year Award were Fortuna Entertainment Group, Snaitech, Sazka, Betfred, Ladbrokes, FDJ and Soccabet.
“I’m absolutely thrilled and delighted. I humbly accept this Award on behalf of the thousands of employees we have. They’ve had a very tough 12-18 months, so we’re extremely grateful and we’re in great shape going forward” - David Newton, CEO, Paddy Power Retail