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Kansspelautoriteit publishes ongoing decisions against Holland Casino

The Dutch Gaming Authority has made the decision-making process public, in hopes that it will educate others in the industry.

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The Kansspelautoriteit (KSA) has published the binding decision against Holland Casino.

The Authority conducted a full investigation into Holland Casino after trying to amend failures in the brand’s operations for over a year and found that it “failed to meet all requirements” of its database.

In the report, the KSA continued: “Holland Casino was almost completely dependent on instructions from the KSA in maintaining its own database.

“Findings reported by the KSA were not resolved or were only resolved after weeks.

“If shortcomings were removed by Holland Casino at any time, new shortcomings arose, because Holland Casino were unable to independently detect or resolve the shortcomings themselves.”

When another KSA audit was conducted at Holland Casino, the operator was deemed to have provided unreliable data, such as customers who had requested withdrawals and deposits at the exact same time, or transactions recorded on accounts before the user had even opened them.

As such, a binding designation has been imposed against the operator.

Despite Holland Casino trying to appeal to the District Court of The Hague for interim relief, the application was rejected; as such the operator has six weeks to comply with the KSA’s requirements or risk its licence being revoked.

Holland Casino did attempt to block the KSA from publishing the binding decision, claiming it would have “very harmful consequences” for the operator.

On making the decisions public, the KSA stated that it was of “social importance to inform customers and other involved parties about, or warn about, commercial practices that are contrary to the Gambling Act.”

Recently, the KSA issued a fine of €6.8m ($7.2m) to GoldWin Limited, because the operator was offering illegal casino games to customers.


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