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SCCG Research: Tracing the evolution of mass personalisation

SCCG Research investigates the trend of personalisation, from its history all the way to today's gaming industry, in an exclusive excerpt for Gambling Insider.

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Few historical innovations embody the tension between artisanal craftsmanship and large-scale production as distinctly as the Jacquard Loom. In the early nineteenth century, Joseph Marie Jacquard introduced a loom that employed punch cards to control which warp threads were raised or lowered automatically. While this may seem like a niche mechanical detail, it marked a profound shift in manufacturing: Complex designs, once the domain of a skilled weaver and a drawboy labouring side by side, could now be replicated swiftly and consistently. This fusion of artistry and standardisation laid the groundwork for a gradual return to customisation – albeit on an industrial scale. 

Mass production models that followed, fuelled by the Industrial Revolution, primarily relegated individuality to the sidelines in favour of uniform, affordable goods. Yet the seeds planted by Jacquard’s punch cards never entirely vanished. By introducing the notion that machinery could follow a coded set of instructions, the Jacquard Loom foreshadowed the later emergence of computer algorithms, flexible manufacturing systems and data-driven personalisation. As economies evolved and consumer demand for uniqueness resurfaced, businesses recognised they could do more than crank out identical products at lower costs; they could tailor offerings to consumer preferences without sacrificing scale. 

This historical lineage finds a modern incarnation in the casino and online gaming industry. The same impulse to automate complex processes while preserving a sense of personal touch drives today’s data analytics and AI strategies. Where Jacquard’s punch cards once dictated thread patterns, modern algorithms examine player histories – revealing which games resonate, at what stakes and during which hours. By analysing this information, gaming platforms can offer personalised bonuses, recommend new titles or adapt promotional content to align with each user’s preferences. The continuity is striking: Both systems strive to blend efficiency with customisation, albeit with vastly different technologies. 

This synergy between mass-scale efficiency and individual customisation has become a competitive cornerstone for operators. As with Jacquard’s invention, the underlying concept is that greater automation does not necessarily mean erasing uniqueness. Instead, it enables and amplifies it. Today’s AI-powered platforms do what Jacquard Loom did for the gaming sector for textile design – reintroduce personalisation as a mainstream expectation rather than a costly luxury, transforming how businesses and consumers approach interactive entertainment.

The full SCCG Research note will be out tomorrow, Thursday 30 January 2025.

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