Boyd Gaming adopts Agilysys InfoGenesis POS across 28 properties
The move is aimed at unifying guest service operations and enhancing the overall customer experience.
Key points:
– Boyd Gaming has signed a SaaS agreement with Agilysys to implement the InfoGenesis POS ecosystem across all 28 US properties, unifying transactions across multiple service channels
– The solution includes core POS functionality plus OnDemand ordering, self-service kiosks, kitchen displays, loyalty systems and analytics capabilities
Boyd Gaming Corporation has entered into a new Software-as-a-Service (SaaS) agreement with Agilysys, selecting the InfoGenesis omnichannel enterprise POS ecosystem to be deployed across its 28 gaming and entertainment properties in the US.
The agreement will see Boyd Gaming implement a full suite of Agilysys solutions, including the core InfoGenesis POS system, OnDemand mobile ordering, guest self-service kiosks, kitchen display stations (KDS) and modules for loyalty, promotions and analytics.
Once fully deployed, the system will centralise data and transactions across various endpoints, enabling streamlined operations and guest engagement.
Commenting on the development, Johan Martensson, SVP of Business and Technology at Boyd Gaming, stated: “The unified technology and feature sets across solutions in the InfoGenesis POS ecosystem were key factors in our decision to commit to this technology across our properties.
“Delivering exceptional guest service is at the core of the Boyd brand, and we are confident the InfoGenesis solution will further enhance the guest experience across our nationwide operations.”
Joe Youssef, SVP and CCO for Agilysys, added: “Through close collaboration with Boyd Gaming, we demonstrated how Agilysys can help teams across properties leverage InfoGenesis deployed in a SaaS model to achieve their near-term and long-term vision for creating remarkable guest experiences, enhancing automation to support staff and delivering deeper operational insights.
“We look forward to working together to achieve these ambitions.”
This announcement follows Boyd’s Q1 2025 earnings report, which showed a 3.2% rise in revenue year-on-year to $991.6m, despite challenges posed by weather disruptions and market competition in Las Vegas.
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