Macau casino workers raise concerns over pressure from digital tables
Legislator calls for better staffing, improved leave policies and workplace protection.
Key points:
– Staff say electronic gaming tables have increased workload and stress
– Legislator urges operators to enhance scheduling, annual leave and staffing levels
– Reports of nuisance from money changers and pickpockets in casinos
Casino staff in Macau have voiced mounting concerns over rising work pressure following the introduction of electronic gaming tables, as reported by Macao Daily.
The issue was raised during a four-day employee feedback forum organised by the Macau Gaming Enterprises Staff’s Association, beginning 25 August.
Workers said that the new digital systems have added to their daily responsibilities, requiring quick and precise operations within tight timeframes. Mistakes, even minor ones, reportedly result in formal warnings from supervisors, creating a stressful work environment. Legislator Leong Sun Iok acknowledged the problem, noting that although gaming revenue has recovered, employee pressure has intensified in parallel.
In addition to electronic table duties, staff reported persistent challenges with erratic shift schedules and difficulties applying for annual leave. Many employees are on long-term night shifts and are frequently reassigned at short notice, making rest and family time difficult to manage.
Good to know: Some staff claimed they were reprimanded by supervisors after being harassed by pickpockets and illegal money changers, who are increasingly present on casino floors
Leong urged casino operators to implement more humane management practices, including fairer leave application processes, increased annual leave quotas, and improved staffing levels to reduce physical strain from prolonged standing and repetitive tasks.
He emphasised that employees are an enterprise’s most valuable asset and should not be subjected to excessive pressure or threats of disciplinary action.
With gaming being Macau’s largest employment sector, Leong also called on the Government to maintain restrictions on importing foreign labour for dealer and pit supervisor roles, while supporting career advancement for local employees through improved language and management training.
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