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NEWS 11 December 2018

Barclays introduces new mobile measure to protect problem gamblers

By Tim Poole

Barclays has launched a new feature allowing customers using its mobile app to "turn off" spending with certain types of retailers.

The bank has broken different retailer types into five categories: including groceries, restaurants, petrol, premium rate websites and phone lines – and gambling.

Barclays was advised by several groups, including the Money Advice Trust, and the measure means any payments falling within a "turned off" category will be automatically declined.

Barclays Managing Director Catherine McGrath said: "We are always looking for new ways to support our customers and make it easier for them to manage their finances."

GambleAware CEO Marc Etches said: "GambleAware welcomes this initiative by Barclays, which we hope will encourage other banks to do the same.

"There are 340,000 problem gamblers in Britain and a further 1.7 million at risk and initiatives like this can play an important role in helping to reduce gambling-related harms."

In October, Letou CEO Paul Fox suggested a similar policy during an exclusive interview with Gambling Insider.

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