Gamstop annual report: 1% of UK adults have self-excluded

Outgoing Chair Jenny Watson CBE has reflected on the organisation’s journey as part of the report.  

Gamstop annual report: 1% of UK adults have self-excluded

Key points:  

– The number of Gamstop users who have utlised the platforms self-exclusion tool now equates to 1% of the UK population 

– 560,000 people have now self-excluded via the organisation, a figure which has outweighed prior predictions  

Gamstop has released its latest annual report, highlighting that a total 1% of the UK’s population has now registered with the organisation’s gambling self-exclusion schemes since 2018.  

Indeed, this number equates to a total of 560,000 individuals now registered with Gamstop – a fact which is touched upon by outgoing Chair Jenny Watson CBE, who has been in her position since 2018 and is set to be succeeded in H2 2025.

As alluded to in the report, this number of registrations has exceeded previous expectations by some distance and has – according to Gamstop – served to further accentuate the need to accessible self-exclusion options within the wider global gambling market.  

Speaking on these latest findings, Watson stated: “I am confident the organisation is well-positioned to achieve the important objective of making gambling safer for everyone. We are firmly established as a world-leading technology provider in the gambling harm support sector. 

Building on this statement, Gamstop CEO Fiona Palmer said: “We have made a commitment to them to do this going forward…our priority remains delivering a clear, technically robust exclusion solution to those who need it most.” 

Good to know: In the new year, Gamstop announced it would be introducing automatic five-year renewal exclusion amidst record registration numbers  

This latest annual report also contains details of a 2024 independent study into Gamstop by Ipsos, which highlights that 75% of its users no longer gamble online.

More recently, in February, an additional report by the company highlighted a recent surge in self-exclusion tools being accessed by under-25s – with the highest percentage of registrants coming from the North-East of England.  

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Will Underwood
Gambling Writer

Will Underwood is a Writer at Players Publishing, contributing news and feature content across the company’s portfolio of leading B2B gaming publications, including Gambling Insider. Since joining the team in March 2024, he has covered key developments in the global gambling and iGaming sectors, delivering clear, timely reporting for an international audience.

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