Resorts Digital Gaming to launch GeoComply’s chargeback solution

New Jersey operator Resorts Digital Gaming will integrate the GeoComply Chargeback Integrator (GCI) to deal with credit card chargebacks. 

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GeoComply released its GCI solution earlier this year, to tackle what it calls the “escalating problem” of chargebacks on credit cards.  

The solution combines GeoComply’s geolocation data and analytics to Accertify – a portal that manages merchant acquirers and payment networks. 

The company says this integration will allow it to submit and follow chargeback representments, as it looks to halt credit card chargebacks for Resorts Digital Gaming customers. 

Ed Andrewes, Resorts Digital Gaming CEO, said: “We are delighted to pioneer this industry-first solution and to do our bit to raise the bar ever higher against fraud.  

“Working with GCI is a positive step in the right direction and will automate what is often a too manual and time-consuming process and, of course, save us a significant amount of money.” 

GeoComply says when a customer disputes a transaction, GCI will automatically produce a Compelling Evidence Report that will pinpoint the device from which a bet was placed.  

It says this feature will help operators boost their chargeback disputes success rate by up to 80%, according to in-house research.  

GeoComply Director of Business Development Mahmoud El Shennawy added: “Chargebacks have grown exponentially over the past year and are eating into operators’ profit margins. GCI will boost the bottom line and improve operators’ relationships with credit card companies.” 

The supplier estimates that digital card-not-present fraud will amount to $130bn in failed transactions on merchant sites, and that only 18% of merchants who dispute these chargebacks are successful in their appeals.

This week, GeoComply's IDComply solution was crowned Digital Product of the year at the Global Gaming Awards Las Vegas. 


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