GambleAware responds to failing duties complaint

A complaint questioned GambleAware’s independence and claimed it was failing in its charitable duties. 

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GambleAware has released a statement in response to reports which have been produced related to the charity. 

In The i newspaper’s online format, it reported that The Charity Commission had opened a “regulatory compliance case” based on a complaint it received about GambleAware which questioned its independence and claimed it was failing in its charitable duties. 

The complaint was lodged by the Good Law Project back in March which raised concerns about the quality of the treatment which GambleAware offers and if the charity was failing in its duties to provide unbiased information. 

Within a statement, GambleAware’s CEO Zoë Osmond responded to these claims saying: "Our robust governance and commissioning practices ensure that the industry has no influence over our operations. GambleAware’s independence has been widely recognised by a range of stakeholders including the Government, as evidenced in the Gambling White Paper. 

"The complaint lodged to the Charity Commission by The Good Law project is based on misleading and outdated information. While we are confident that this complaint will not be upheld, we are deeply concerned that inaccurate headlines and misleading newspaper articles may have a damaging impact on our services and the people that rely on them. 

"The deeply stigmatised nature of gambling harms often makes it difficult for individuals to reach out for help. Maintaining the credibility and reputation of essential support services is crucial to reaching people before their gambling issues become catastrophic. Undermining these services, and the dedicated workers and experts who operate them, risks not only those directly relying on them but also the many indirectly affected by a loved one's gambling problems." 

In other legal news, Star Entertainment Group has confirmed that it has received interest from several external parties about potential transactions, which includes Hard Rock Hotels & Resorts (Pacific). 

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