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Microsoft outage: Three Macau gaming operators affected

However, the effects were only on back-end office computers, not front-end gaming machines. 

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The recent Microsoft outage inevitably affected Macau, although effects were minimal and most daily operations were not disrupted. This was the same for the three gaming operators affected. 

According to Macau news agencies, the Judiciary Police (PJ) reported that the effects were “relatively limited and manageable.” Eight critical infrastructures have been reported to face “varying degrees of impact,” including one cash remittance company.

Other services included the three gaming operators, in which the impact affected the operators’ offices and computers, but spared their customer-facing gaming machines and tables, which provided uninterrupted services to customers throughout the period. 

Macau’s Judiciary Police said the cyber security centre “will continue to monitor the development of the incident and strengthen communication and coordination with relevant departments and institutions.”

In a recent article, analysts from Morgan Stanley have forecast that Macau’s second quarter will show negative growth in both “industry mass gross gaming revenue(GGR) and corporate EBITDA since the post-Covid-19 reopening.” 

The slowdown was a combination of the illegal money exchange crackdown and weaker macroeconomic conditions that led to weaker consumption and slower retail sales in China.

However, analysts are also positive that the combined EBITDA margins for the six biggest gaming concessionaires in Macau will remain strong from June onwards.


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