MGA to repeal ODR Platform requirement under revised EU regulation
Operators licensed by the Authority must update their terms and conditions by 20 July 2025 to remain compliant with new EU rules.
Key points:
– MGA to repeal Article 13 of the Alternative Dispute Resolution Directive (Directive 5 of 2018)
– B2C licensees must remove references to the Online Dispute Resolution (ODR) Platform
– The change follows the adoption of Regulation (EU) 2024/3228, which repeals the earlier ODR framework
The Malta Gaming Authority (MGA) has announced that it will repeal Article 13 of its Alternative Dispute Resolution Directive (Directive 5 of 2018), effective from 20 July 2025.
The decision requires all online B2C licensees to remove references to the European Union’s Online Dispute Resolution (ODR) Platform from their terms and conditions.
The change comes in response to the adoption of Regulation (EU) 2024/3228, which formally repeals the previous Regulation (EU) No 524/2013 and provides for the discontinuation of the ODR platform.
The platform had served as an online resource for consumers seeking to resolve disputes with businesses in the EU.
According to the MGA, licensees must ensure that any mention of the ODR Platform is removed from user-facing materials, to prevent confusion or the appearance of outdated compliance references.
The Authority has advised licensees to refer directly to the updated EU Regulation to understand any new or residual compliance obligations.
Good to know: The MGA issued 25 financial penalties and cancelled eight licences during 2024, according to its latest annual report, highlighting the regulator’s ongoing focus on enforcement and compliance
This regulatory update follows the publication of the MGA’s 2024 annual report, which outlined a total of 17 new licences granted and over 3,300 player complaints addressed.
The Authority posted €84.1m ($90.3m) in revenue and reported an increase in its overall operating surplus for the year.
All licensees have been instructed to implement the required changes by the effective date to avoid regulatory breaches and ensure that players are provided with accurate and up-to-date information regarding their rights and dispute resolution mechanisms.
Gambling Insider delivers the latest industry news, in-depth features, and operator reviews that you can trust. Our team combines rigorous editorial standards with decades of specialized expertise to ensure accuracy and fairness. We are committed to delivering clear, impartial, and dependable coverage across the global gambling sector.
