Gala Bingo issues formal apology over £18,000 winnings glitch
A spokesperson apologised, but emphasised that 'our customer Terms and Conditions clearly state that in the event of a malfunction, winnings can be voided.'
Key points:
– Gala Bingo has issued an apology after a glitch displayed incorrect winnings to customers
– The couple involved had £18,000 in winnings cancelled
Gala Bingo has issued a formal apology after a glitch in its system left one couple losing £18,000 ($24,200) in winnings.
The glitch during Gala Bingo’s Summer Nights Bingo promotion saw incorrect payouts displayed to customers. Gala Bingo has informed the Gambling Commission of the incident, which occurred over two hours on Monday 4 August. The promotion itself had a max prize of £150, with tickets priced at £0.01, with the error occurring when players received a consolidation prize.
The voiding of winnings due to glitches was a point covered in Gala Bingo’s terms and conditions.
In a statement given by the operator, a spokesperson said: “We apologise to customers for a technical error which occurred during our Summer Nights Bingo promotion for a short period of time, resulting in all players receiving incorrect payouts. Our customer Terms and Conditions clearly state that in the event of a malfunction, winnings can be voided. Affected players have been contacted directly with a gesture of goodwill.”
Such cases are not unheard of; earlier this year, Gambling Insider pondered the stance of operators voiding glitch winnings and the reputational risk it brings, following two cases involving Paddy Power and Betfred (for significantly larger sums of money).
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