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Galaxsys CEO: Exploring the psychology of player retention

Galaxsys CEO Hayk Sargsyan explains how critical various elements are within a game's design to player retention, particularly in the modern age. 

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The psychology of player retention in designing crash games  

With the gaming industry continually evolving, creating games that resonate with the digital-natives has emerged as a significant challenge for developers. Today’s players have unique expectations when it comes to entertainment. Growing up in a fast-paced digital environment where a myriad of apps and games vie for their attention, this audience seeks experiences that are visually engaging, emotionally relevant, and immediately interactive. To effectively capture and sustain their interest, it is crucial to understand the psychology of player retention. 

Growing up in a fast-paced digital environment where a myriad of apps and games vie for their attention, this audience seeks experiences that are visually engaging, emotionally relevant, and immediately interactive

Simplicity in game mechanics: Reducing cognitive overload 

One of the core attributes of today’s players is their notably short attention span, shaped by their upbringing amid instant access to diverse content and entertainment options. Thus, online games tailored for this audience must prioritise simplicity in their mechanics. This allows for immediate engagement without imposing a steep learning curve.  

An intuitive gameplay experience is essential for today’s players, it is a baseline expectation rather than a mere preference. Games featuring clear instructions and user-friendly designs are more likely to maintain player interest. When faced with confusion or complexity, players may feel frustrated and disengage, particularly given the plethora of alternatives available in the market. 

For instance, games employing universally recognisable symbols and straightforward win conditions—like matching three identical symbols—can foster immediate familiarity. Moreover, tutorials should be concise and seamlessly integrated into the gaming experience, minimising disruption while ensuring players understand the gameplay mechanics. 

Fast-paced rewards: Instant gratification 

Frequent, yet smaller, rewards help maintain a flow of dopamine, instilling a sense of progress and accomplishment in shorter gaming sessions. This strategy aligns with the psychological principle of variable rewards, which keeps players engaged by offering unpredictable yet enticing outcomes. 

To enhance engagement, the game design should incorporate satisfying engagement loops. Ensuring that each move provides a chance to win and a rush of excitement through animations, sound effects, or mini-achievements can create a sense of continuous immersion. By keeping these loops tight and rewarding, developers can significantly reduce the chances of players exiting the game prematurely. 

Emotional relevance through graphics and themes 

Visuals are central to the gaming experience for today’s digital player; they are not merely complementary but integral. This generation, raised on visually oriented media platforms like Instagram, TikTok, and YouTube, is drawn to games that embody their aesthetic preferences and emotional interests. 

Games designed for today’s player should capitalise on themes that resonate with their values and cultural touchpoints. Whether it's futuristic cyberpunk aesthetics, nostalgic references to 90s pop culture, or narratives centered on social causes such as environmental sustainability. The theme should be relevant to the generation's worldview. 

Static graphics cannot capture the attention of today’s players; instead, dynamic animated visuals that respond to gameplay events provide a sense of interactivity and life. For example, vibrant win animations or visually captivating bonus features can make each gaming session more memorable, encouraging players to return. 

The role of colour psychology 

Colour palettes also play a subtle yet pivotal role in fostering emotional engagement. Bright, high-contrast colours can elicit excitement, while softer tones can promote calm and concentration. Striking a balance that aligns with the game's theme enhances the player's emotional journey while making the experience visually appealing. Of course, different markets and regions may have different perceptions of colours, so these cultural differences should be taken into account to ensure the game truly resonates with diverse audiences. 

Storytelling and narrative hooks 

In addition to engaging mechanics and appealing visuals, games should tell a compelling story or evoke a sense of purpose. And, of course, incorporating narrative elements can deepen players' connections with the experience. 

Games designed for today’s player should capitalise on themes that resonate with their values and cultural touchpoints

Progression systems for engagement 

A noteworthy retention strategy is the inclusion of progression systems that reward players for continued engagement. Unlocking new story chapters, levels, or characters as players move through the game provides a motivational reason to keep returning. 

Moreover, personalisation options allow players to tailor their gaming experience to reflect their individual identities. Customising avatars, themes, or backgrounds fosters a sense of ownership and emotional attachment to the game. 

Social connectivity and gamification 

Players also exhibit a pronounced preference for social interaction, even in virtual realms. Incorporating social elements into the games can greatly enhance player retention. Features like multiplayer options, leaderboards, and cooperative challenges enable players to engage with friends or compete against one another, adding a communal dimension to gameplay.  

Additionally, using gamification techniques such as awarding badges or unlocking achievements for reaching specific milestones can tap into the drive for recognition and accomplishment, enhancing the overall gaming experience. 

Ultimately, by understanding and integrating these psychological principles into the design of games, developers can create engaging and emotionally resonant experiences that captivate today’s player in an increasingly competitive digital landscape. 


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