The Commission has cited concerns that Bet-at-home has been operating contrary to the terms of the Act and has been in breach of its licence. Areas of particular concern that led to the suspension decision were alleged failings in social responsibility and anti-money laundering procedures.
The suspension is in accordance with section 118(2) of the Act, and comes into effect immediately.
The Commission said: “We have made it clear to the operator that during the course of the suspension, we expect it to focus on treating consumers fairly and keeping them fully informed of any developments which impact them.”
The decision to suspend the licence will not prevent Bet-at-home customers from accessing their accounts or withdrawing the available balance, the Commission confirmed.
In a statement on its website, Bet-at-home said: “Dear players, our operations in the UK have been suspended by the UK Gambling Commission until further notice. You are not able to register, bet, play or deposit with us at the moment.”
“Please rest assured that you can withdraw your funds at any time and pending winnings will be credited to your account. Our customer service is at your disposal for any support or clarification you may need… We apologise for any inconvenience.”
