Published
OnlineLegal & RegulatoryIndustry

Epic Risk Management ready to help operators meet new Gambling Commission guidelines

Epic Risk Management says it is committed to helping operators understand and implement the Gambling Commission’s new guidelines, regarding protecting customers from the risk of harm.

danSpecter

Epic Risk Management says it is committed to helping operators understand and implement the Gambling Commission’s new guidelines, regarding protecting customers from the risk of harm.

Starting on 12 September 2022, a total of 14 requirements will take effect and Epic has already updated its fully accredited Interaction Masterclass service, adapting since the changes were first announced in June.

The new guidelines focus on ways to identify harm, act to prevent it, and evaluate the gambling operator’s interactions, as well as the effectiveness of the entire process.

Dan Spencer, Director of Safer Gambling at Epic Risk Management, commented: “I’m glad to announce that our course has been updated to the new guidance and remains fully accredited. We’ve had some amazing success delivering this course over the last 18 months, showing an average increase in confidence and ability of 20% among those who have taken the course.

“The Gambling Commission has been more specific around interactions and this course covers not just compliance, but truly having effective and confident conversations with players at an early stage. Customer interactions should be part of daily business now across the industry and we can help make those interactions the very best they can be.”

Epic Risk Management is an independent gambling harm minimisation consultancy that has worked in 27 countries on programmes meant to reduce gambling harm. These programmes often involve providing various pieces of training to the gambling operators.

The consultancy company bases its training and courses on lived experience, which helps both individuals and organisations get a customisable service on gambling risks.

Premium+ Connections
Premium
 
Premium
 
Premium
 
Premium
 
Premium
 
Premium
 
Premium
 
Premium
 
Premium
 
Premium
 
Premium
 
Premium
 
 
Premium
 
Premium
 
Premium
 
 
 
Premium Connections
The Global Gaming Awards are the most trusted and prestigious Awards in the gaming industry, recognising and rewarding the strongest performers across the previous 12 months.
25 Sep 2022

Global Gaming Awards Las Vegas 2022: Full Shortlist revealed

Gambling Insider and Gaming America are delighted to share the Shortlist for the 2022 Global Gaming Awards Las Vegas.

Life after M&A

Pariplay CCO Enrico Bradamante speaks to the GI Huddle about...

Global Gaming Awards Asia 2022: Winners revealed

The winners of the inaugural Global Gaming Awards Asia have...

Coming to America

Interblock Global CEO John Connelly speaks to Gambling Insid...

The supplier story so far

Gambling Insider speaks with leading executives from Relax G...

Read Magazine