Key points:
- MGM Resorts will have access to software such as cybersecurity and software defined-WAN
- This further extends an already existing relationship between the pair
MGM Resorts International has signed a Whole Portfolio Agreement (WPA) with technology company Cisco.
Through this deal, MGM Resorts will have access to most of Cisco’s software portfolio, which includes cybersecurity, software defined networking, software defined-WAN, digital experience assurance, full-stack observability, data centre and services. It also includes Cisco's Customer Experience (CX) services.
The pair have worked together previously and, with this WPA, MGM Resorts will see the automation of its network as it looks to further improve guest engagement while also ensuring uptime and security. It is also hoped that this deal will support the operator's sustainability goals.
MGM Resorts Chief Technology Officer Branden Newman said: "Guests expect world-class hospitality from MGM Resorts, and technology helps us deliver.
"The new agreement with Cisco will give our employees the technology, speed and agility they need as we continue to deliver amazing guest experiences at all MGM Resorts' destinations."
Cisco EVP and CFO Scott Herren added: "At Cisco, we securely connect everything to make anything possible.
Good to know: MGM Resorts International recently released its Q3 results, showing a 5.3% increase in revenue
"We are excited to continue our partnership with MGM Resorts in this next phase of their digital transformation. With decades of technology and expertise, Cisco aims to help MGM Resorts navigate into the future and simplify processes to drive innovation at scale."
Technologent President Marco Mohajer commented: "As the lead Cisco partner on this WPA, we look forward to delivering the outcomes expected by MGM Resorts as part of its digital transformation plans.
"Equipped with data from across the business, we can predict and proactively address MGM Resorts' technology and communication needs to deliver an exceptional customer experience."
In related news, Light & Wonder and SkyCity Entertainment Group recently signed a seven-year Platform as a Service (PaaS) systems deal in New Zealand and Australia aimed at enhancing the player experience and strengthening responsible gambling measures.
