ANJ releases 2024 gambling activity report
The report highlights a high number of sports betting mediation requests.
Key points:
– France’s gaming regulator, ANJ, has published its official 2024 activity report
– The report highlights a flat number of requests compared to 2023
– 88% of all requests submitted were related to sports betting
– The regulator processed a little over half of all requests submitted
France’s gambling regulator, Autorité Nationale de Jeux (ANJ), has published its official 2024 gambling activity report, highlighting an almost equivalent number of applications received compared to 2023.
Figures from the ANJ highlight that – during 2024 – the organisation handled a total of 1,541 mediation requests. Indeed, this figure is reflective of an almost identical number of requests received by the ANJ in 2023 – and is compiled of approximately 88% of requests related to sports betting incidents.
Of the total figure, 741 files were officially processed by the mediator, with 728 applications deemed to be inadmissible. Further, 92% of the unsuccessful applications were dismissed due to a lack of prior written complaint directly to the operators with whom the issue was related. Elsewhere, of the total 741 processed applications, 46.7% of the ANJ’s proposed solutions were accepted by both parties involved. Overall, the ANJ sets out a maximum 90-day processing period as part of its policy. During 2024, however, its average processing time evened out at 37 days.
As part of this most recent report, the mediator also underlined four key recommendations to gambling operators in France, the first of which advised operators to “refund the balance of the player account in the event of account closure due to suspicion of fraud.” Secondly, the ANJ advised operators to attempt to “improve the management of live betting with the immediate deletion of bets after the occurrence of the event,” following with its third recommendation that operators; “increase vigilance over provisional accounts.” Finally, the ANJ also advised operators to “take steps to prevent excessive gambling.”
Good to know: In February, the French Council of State upheld ANJ’s authority over gambling supervision
This latest report comes as one of the first actions of Newly appointed ANJ gaming mediator, Jérôme Gallot, who stepped into the role in December following his inclusion on the Consumer Mediation Evaluation and Control Commission’s list of consumer mediators.
Earlier in the year, the ANJ and DGCCRF called for cautious betting from French gamblers ahead of 2024’s summer of sport, which of course included the 2024 Paris Olympic Games.
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