AskGamblers Complaint Service surpasses $74m in recovered player funds
First quarter 2025 results demonstrate accelerated recovery rates, with the service reclaiming $2.59m for users during the three-month period.
Key points:
– AskGamblers’ complaint service has recovered over $74.3m for players since 2009
– Daily recovery rates increased 53.8% to $28,947.66 in 2025, with first quarter results showing $2.6m recovered across all cases
AskGamblers’ Casino Complaint Service (AGCS) has reached a new milestone, recovering over $74.3m for online casino users since its launch in 2009.
The AGCS operates in six languages and has handled more than 90,000 submissions, of which over 23,000 have been resolved.
The service provides a structured channel for users to file complaints, primarily related to payment issues, account access, bonuses and software problems.
Recent figures indicate that AGCS is increasing its efficiency. In the first quarter of 2025, it returned $2.59m to users – nearly 40% of its 2024 total – and is now recovering an average of $28,947 per day, a 53.8% rise from the previous year’s daily average of $18,826.
Good to know: The platform recently helped a single player recover $110,000, marking one of its largest individual successes to date
Commenting on this progress, Danijela Pavlovic, Customer Support Team Lead at AskGamblers, stated: “In 2009, we recognised that thousands of players were having issues withdrawing funds from online casinos, and since then, the AGCS has worked tirelessly to resolve these issues for users.
“Our latest triumph of recovering $110,000 for a user is a testament to the work of the unique AGCS team, who strive to offer a dedicated and straightforward service for players.
“Last year, we recorded a 28.57% increase in the number of complaints received compared with the previous year, with the AGCS team recovering an average of $18,000 per-day for users across all languages and affiliate programmes.”
In related news, earlier this year, AGCS reported over 10,000 complaint cases in 2024, with a 68% overall success rate. More than 6,000 of these complaints involved delayed or non-existent payments.
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