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IN-DEPTH 1 November 2018
Loot boxes – is it time to regulate?
Oliver Rudgewick reports on whether loot boxes should class as gambling and how regulators around the world are dealing with the issue
By Oliver Rudgewick

The video-gaming industry has become one the most prominent forms of entertainment available, generating worldwide revenue of $116bn in 2017 - a growth of 11% on the previous year, based on figures from the Association for UK Interactive Entertainment.

In-game transactions are a huge factor, with loot boxes now a dependable revenue stream for many gaming operators. Activision Blizzard, the company that developed Overwatch, Destiny 2 and Call of Duty: WWII, made a whopping $7.16bn in fiscal 2017. A total of $4bn of that came from “microtransactions”; in-game purchases such as loot boxes, downloadable content and in-app purchases.

But are loot boxes gaming or gambling? A loot box, popularised by games like Counter-Strike: Global Offensive and the FIFA series, is a group of virtual items given to players at random. The loot box may contain hero characters, victory poses or “skins” that can change the look of a character. On FIFA Ultimate Team, for example, players may be rewarded with a rare Cristiano Ronaldo item, or saddled with a virtual Peter Crouch.

Loot boxes are gained in two ways; either through playing the game or via in-game transactions using the player’s own money. Some players become addicted to the digital grab bags, however, paying for loot boxes with real currency rather than waiting to be rewarded.

Gambling Insider looks at how the US, European and Asian regulators are dealing with loot boxes and how their approaches differ.

NETHERLANDS & BELGIUM

The Netherlands has been active on the legislation of loot boxes. In April, the Dutch Gaming Authority (Kansspelautoriteit) ruled loot boxes were a game of chance and most importantly, contained items that could be traded outside of the game.

A study found four in ten loot boxes in CS:GO contravened the law. This led to gaming giant Valve removing the marketplace system for CS: GO on the Dutch version of Steam. Dutch authorities are also keen to push for EU-wide regulation on loot boxes.

The Belgian Gaming Commission has also deemed loot boxes as a game of chance, and therefore gambling. This, along with the features targeting young people, saw them breach Belgian gambling laws.

In April, Belgium’s Minister of Justice, Koen Geens, called FIFA 18, Overwatch and CS: GO loot boxes illegal, and demanded their removal from the respective games. Publishers now risk a prison sentence of up to five years and a fine of up to €800,000. When minors are involved, those punishments can be doubled. "It is often children who come into contact with such systems and we cannot allow that,” Geens said.

Dr Mark R. Johnson, a Canada-based esports and gaming expert, told Gambling Insider: “I think these are striking decisions for a number of reasons. Most obviously, they continue to push the idea that loot boxes, or the ecosystems they circulate within, definitely constitute gambling. There has been a lot of careful language used by games developers, and this point remains contested on a global scale, but Belgium and the Netherlands have both made it very clear where they stand.”

GREAT BRITAIN

In October 2017, a statement was issued from Tracey Crouch, Secretary of State for Sport, Tourism and Heritage. Crouch stated: “Where items obtained in a computer game can be traded or exchanged outside the game platform they acquire a monetary value, and where facilities for gambling with such items are offered to consumers located in Britain a Gambling Commission licence is required.”

A spokesperson for the Gambling Commission told Gambling Insider: “Our view on loot boxes was set out in our position paper, which was published in March last year. This paper explains how the playing of a game of chance for a prize of money/money’s worth is gambling under UK law.

“So, where in-game items that are derived from loot boxes can be readily exchanged for cash, the loot boxes themselves are likely to fall within the definition of gambling. The greater the availability, scale and sophistication of secondary markets where the in-game items can be sold, the stronger the case becomes that the in-game items are articles of money or money's worth.”

FRANCE

French gaming regulator ARJEL launched a study into loot boxes in early 2018. ARJEL stopped short of labelling them gambling, as there is no real-life value to the items. But ARJEL did say a “combined and coordinated” action plan was required to deal with loot boxes, according to translation and analysis of the report by media law associate Sebastian Schwiddessen.

US

The US has been quite vocal on trying to tackle loot boxes, with politicians in five states working on legislation. Hawaii State Representative Chris Lee has drafted four bills to deter young people from getting access to loot boxes.

The bills centre around two main points. First, loot box odds should be clearly labelled by the developer. Second, games with purchasable loot boxes should carry warnings on the box, so parents can make informed decisions on how the in-game transactions work. At the time of proposing the bill, Representative Lee said: “These kinds of loot boxes and micro-transactions are explicitly designed to prey upon and exploit human psychology in the same way casino games are so designed.”

The states of California, Minnesota, Indiana and Washington are considering similar provisions.

The Entertainment Software Rating Board (ESRB) told Gambling Insider: “The ESRB continues to believe loot boxes do not constitute gambling. The items obtained in loot boxes are virtual, and can only be used in-game and cannot be cashed out.

"In April, the ESRB began assigning the In-Game Purchases label to physical, as in boxed, games that offer the ability to purchase any additional content within a game using real-world currency. This includes bonus levels, skins, surprise items, such as item packs, loot boxes, mystery awards, music, virtual coins and other forms of in-game currency, subscriptions, season passes, upgrades like ad blockers and more.”

Dr Johnson is sceptical of the ESRB’s approach, saying: “The ESRB's response to loot boxes, and micro-transactions as a whole, has been lukewarm at best. They have elected to add notices about ‘in-game purchases’ to their ratings system, but this both groups a tremendous number of phenomena under one label, and does not presently seem to affect the game's eventual rating. This means games running the full spectrum from potential player exploitation to almost total harmlessness have a single label, and that label is devalued when compared with other ESRB ratings.”

ASIA

China’s approach to loot boxes has been to force developers to publish the odds of receiving a certain item, commonly referred to as “pack weights.” South Korea has adopted a similar policy to increase transparency in loot boxes, and this gives the player a better understanding of what they are getting for their in-game currency or real money.

South Korea also issued fines of close to $1m earlier this year to three games developers for deceiving customers about odds used in their loot boxes.

Nexon Korea, developers of Counter Strike Online 2 and the country’s largest games developer, received the majority of the penalties – about $890,000 – from the South Korean Fair Trade Commission. Destiny Child creator NextFloor and Ys Online and Star Wars: Force Arena” developer Netmarble received the rest of the penalties. The fines were given out after each developer was told to rework the promotion of odds disclosure for loot boxes.

AUSTRALIA

Australia’s Senate launched a loot box inquiry in June to examine whether loot boxes are gambling, with the inquiry to be headed by Greens Senator Jordan Steele-John. The investigation was launched following a Nature report, which found loot boxes in ten of the 22 games tested could be considered psychologically similar to gambling.

“The impact of gambling on people’s lives is such that we cannot afford to stay silent on this issue, and it is fantastic both the government and the opposition are supporting the Greens on this issue,” Senator Steele-John said.

THE FUTURE FOR LOOT BOXES

The largest issue with loot boxes is the laws around gambling itself, and how legislation doesn’t apply to video games. Legislators need to be careful when identifying if loot boxes are gambling. “Loot boxes may well be gambling, but the context of ‘gambling’ within a video game, and the demographics of video game players, are a million miles away from the demographics and contexts more traditionally associated with gambling (e.g. casinos, sports betting, online card rooms, etc),” Dr Johnson said.

“Although it is easy to see why a hard line is a compelling political and legislative position, I fear it risks ignoring complexity and variation in favour of lumping everything under a single label, and deciding that everything should be regulated in the same manner.”

London-based gambling consultant Steve Donoughue argues loot boxes shouldn’t be classed as gambling, as there is no stake placed and people do not purchase the game to buy loot boxes.

Donoughue told Gambling Insider: “It strikes me that the people who are buying these games are buying these games to play them; I don’t think they’re buying these games for loot boxes.

“I’m wary that we have the UK regulator and the Dutch regulator seemingly on a crusade. I really don’t think there is rampant gambling going on by children and I don’t believe children are going to become problem gamblers by using loot boxes. I believe that this is partly an overreaction, and partly a desire to be seen to be regulating. It just strikes me that we are seeing a lot of knee-jerk reactions, and what we are not seeing is sufficient research.

“Regulation should be done on a case-by-case basis, and if the regulators see a breach, they should challenge the developers in court.”

Whatever their default stance, loot boxes are certain to pop up near the top of regulators’ to-do lists in the coming years.
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IN-DEPTH 4 September 2019
Virtual reality: Creating next-gen experiences for players

Singular CEO George Shamugia discusses a new revenue stream for casino operators

The competition in online gaming is intensifying, with players becoming more and more demanding. In some markets, single-customer acquisition costs can reach up to €400 ($440) alongside growing churn rates. Furthermore, the online gaming sector struggles to attract one of the most lucrative groups of players – millennials. The experience provided by casinos no longer appeals to the younger generation.

On  the other hand, the video gaming industry perfectly understands the needs of millennials and by introducing elements of luck in their games offers the best of both worlds. With the launch of loot box systems and Grand Theft Auto’s in-game casino, we have seen their first successful steps in targeting the online gaming sector. GTA V online, with 33 million active players, recently opened an in-game casino, where players gamble real money on games such as poker, roulette, slots, etc. As a result, churn users returned and GTA Online reached the highest number of active players since its launch in 2013.

The online gaming industry has almost fully utilised the potential of the mobile medium. The time has come to look for new, innovative ways of delivering a next-gen experience to customers.

The potential of VR

Could the next big thing for online gaming be a fully fledged virtual reality (VR) casino delivering an immersive experience and limitless new opportunities?

Although not widely adopted yet, VR has a sizable number of customers. Analysts predict it’s poised for explosive growth to become mainstream in about five years. According to market intelligence firms, the VR market will be worth $117bn by 2022, and according to Juniper Research bets made through VR will reach $520 billion by 2021. Upcoming 5G mobile network technology will propel VR’s mass adoption by allowing the development of fully portable untethered and affordable VR headsets.

Different level of social interaction

The captivating nature of gambling comes from its social aspect. Unfortunately, personal interaction is widely missing from online gambling sites. VR technology creates multiple opportunities to bring back and even enhance that social moment. The ability to connect with other players is one of the main reasons behind Fortnite’s popularity. This form of co-experience is the next generation of entertainment. Research conducted by Facebook has found participants spend more time on VR compared to any other medium. This directly translates into increased profits for casinos.

Pokerstars has made efforts in this direction by implementing Voice UI. Instead of using hand controllers to make a call, pass, or raise, players give voice commands.

Another opportunity for bringing in the social element are the players’ avatars. They enable players to build their identity reflected in the avatars’ appearance, but also the avatar's social, competitive and community status. For instance, players are willing to pay real money for virtual drinks at the bar. Operators can offer these social touchpoints for free to VIP customers as an act of appreciation.

VR also brings a new dimension to customer support. Customer support can also be represented with avatars to assist the player in person. The social moment increases the LTV of players and contributes towards lower churn rates.

Rethinking game design

VR is a way more capable medium than a 2D mobile or desktop screen. Instead of copying the existing online experience, games must be redesigned from the ground up for a competitive advantage with VR. For example, a VR slot game can become fully immersive by teleporting the user into the slots’ world of Ancient Egypt. Next, enrich the experience with high-fidelity graphics, realistic spatial sounds and animations. When betting on virtual race cars, the user can be teleported inside the car he/she made a bet on and experience the race firsthand.

New revenue streams

VR casino lobbies create new revenue stream opportunities: ad placement of brands on the venue walls, company logos decorating the bar etc. This kind of branding is not intrusive in the VR space and feels natural from the user's perspective. VR also gives users the ability to change venues from a Las Vegas casino today, to Macau or even Mars casino, the very next day. The dynamic and diverse experience increases retention rates.

The majority of profits for online gaming operators come from their high-roller players. Although they represent a small subset of active players, an operator can launch a separate VR casino brand for them. Providing exclusive VR gaming experiences to high rollers/VIPs, the operator can minimise churn and maximise VR efforts for these player demographics.

The catch with VR is to focus on quality, rather than scale. The target audience might be limited yet, once these players experience it, they will become ambassadors for your offering.

Surely, the opportunities and possibilities offered by the VR medium truly exceed anything offered by mobile and desktop. VR is a new frontier not just for gaming but for every industry, and it’s exciting to see where it takes the industry and what kind of innovation it brings upon us.

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