Part of the BetMakers Technology Group, Global Racing has announced its new wagering terminal monitoring and analytics tool that is to be used alongside the BetLine Series of terminals. The OneWatch solution aims to provide operators with everything they need, by centralising performance and data into one integrated dashboard. The platform updates with real-time data, so that management can make assessments on live information, rather than basing decisions on old and outdated information. This includes real-time status, alerts and visual indicators on customer behaviour, as well as resource allocation and maintenance for the systems.
While there is an emphasis on real-time streams of data, that doesn’t exclude the importance of holistic and archived data either. The dashboard collates the data and allows for historical analysis, performance evaluations and trend prediction.
The solution does focus a lot on the health and status of the BetLine Terminals. OneWatch has a range of markers that it constantly checks for to monitor the health of a terminal system, with instant alerts and indicators that not only flag when something has gone wrong, but the severity of the problem too.
OneWatch has also figured out that it’s rarely a one-person job when it comes to fixing technical issues too. In a rather innovative move, the solution has a Collaborative Setting, meaning that teams can come together to easily discuss the information and plan a coordinated response.
For the little problems, OneWatch has that covered. With its automated features, OneWatch can trigger predetermined actions when particular conditions are met – meaning that operators can put their time, resources and energy into managing the things that really matter.
