GamCare has reported that its National Gambling Helpline in the UK received more calls and online chats last year than any other previous year on record.
In total, 52,370 calls and online chats in 2023 was a 24% increase compared to the year before, with December seeing a 39% increase compared to December 2022, making it the busiest Christmas period ever recorded.
There was a WhatsApp channel introduced for its helpline in February 2023 and an additional 6,000 interactions were made through WhatsApp in 2023 to seek support related to the impact gambling was having on them.
Also, almost 7,000 Gamban blocking software licences were registered for free through TalkBanStop, a partnership between GamCare, Gamban and Gamstop, which offers free tools and support to help people to control their gambling online
GamCare Head of Remote Support Services, Samantha Turnton, said: “We are used to seeing small increases in the volume of people contacting us each year. However, in 2023 there has been a landmark climb in people reaching out who want to start their recovery journey from gambling.
“While it is concerning to see the rising numbers who need help, we are encouraged that Advisors are reporting an increase in calls from people who reaching out at an earlier stage. This is an invaluable step to prevent gambling harm from escalating further down the line, and we encourage anyone to get in touch if they feel ready to discuss their relationship with it, no matter what stage they are at.”
GambleAware Chief Commissioning & Strategy Officer, Anna Hargrave, added: “The increased number of calls to the helpline comes after the launch of the National Gambling Support Network last year, and clearly demonstrates the need for and importance of prevention and early intervention support services.
"These support services need to be prioritised within the new system once the statutory gambling levy is introduced, as we know that swift intervention is essential to help people in the early stages of experiencing gambling harm, before it becomes even more serious.”
In other news, the Gambling Commission has published its Q3 data, while today saw the Fourth National Lottery Licence go live with Allwyn.
