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KSA Chairman claims operators are not adequately fulfilling duty of care

Dutch Gaming Authority (KSA) boss René Jansen has urged operators to take their duty of care more seriously or face tougher restrictions.

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The KSA Chairman, while giving his keynote speech at this year’s Gaming in Holland conference, said “government intervention is lurking” if operators fail to adequately fulfil their duty of care for players.

Unlike in other countries, where regulators impose mandatory deposit and loss limits, the Netherlands’ KSA gives players and operators alike more leeway.

For example, customers are responsible for setting their own limits. However, operators still have a duty of care for their players.

But according to Jansen, operators are not yet sufficiently fulfilling this duty. In a dire warning to iGaming operators, he said: “I dare to predict that if it turns out that operators do not take their responsibility seriously enough, government intervention is lurking.”

Operators should “create a risk profile of their customers” and intervene in a timely manner if they detect signs of potentially harmful behaviour. Jansen also said operators should not dismiss this as an “administrative obligation.”

Moreover, the Chairman announced an “intensification of supervision.” Previously, the KSA had examined operators’ policy plans for gambling harm prevention, but is now shifting its focus to the plans’ implementation.

Jansen added: “We will not hesitate to intervene immediately if there are concrete signs that indicate that operators are not complying with the duty of care.”

This comes after the KSA announced an investigation of slot machine arcades over “dozens of reports in recent months” of self-exclusion violations.

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