The updated policy rules come after the KSA published a report in September investigating the interpretation of the duty of care among gaming providers.
Based on a survey within the industry, the report concluded that providers do not act quickly enough to prevent possible addiction, failing to fulfil their duty of care.
At the time of this report, the KSA announced it would amend the Responsible Gaming Policy Rules.
The newly proposed set of standards is now complete, with several notable amendments. Firstly, providers must monitor online gaming efficiently and be able to recognise signs of addictive gambling within one hour.
Furthermore, if a player deposits more than €700 ($770) in one month, the provider must contact the player to request proof of earnings before more money can be deposited in their account. For those between the ages of 18-24, the amount would decrease to €300.
These updated policy rules propose tighter legislation on the online gambling industry in the Netherlands, in an effort to establish a duty of care for providers to protect players, as well as provide further guidance on advertising.
The KSA has requested stakeholders respond to the newly proposed policies before 1 February 2024. If approved, the new policy rules will be published in the Government Gazette on 1 April 2024.
The updated guidance comes in the wake of the KSA’s investigation into Holland Casino earlier this year for failing to meet requirements, as well as its fining of GoldWin for violating the Gambling Act (Wok) by operating its website without a licence.
