The operator has additionally agreed to get rid of indoor smoking at its casinos and stop bringing in international high-rollers.
The decision to make the operation cashless was influenced by the money-laundering scandal and subsequent inquiry into the company’s operations earlier this year. The Independent Liquor and Gaming Authority (ILGA) noted the steps Crown has taken to earn back the right to open its Sydney casino; however, ILGA won’t make the final decision until Crown proves it has made the required structural changes.
According to reports, Crown will ban cash in its Sydney gaming operations, as well as other casinos in Melbourne and Perth, but no specific timeline was given.
"This will be a gradual transition with the customer in mind, with an implementation timeline still to be determined," a company spokesperson said.
Crown is facing investigation not only in Sydney, a royal commission also looked into its Perth casino since the Bergin Inquiry found money has been laundered through Crown Perth.
Despite the ongoing investigation, the head of Western Australia's gaming regulator, Duncan Ord, has confirmed he will retire this year.
"The public sector has seen us through some difficult times over the past 18 months brought about by the pandemic," said WA Premier Mark McGowan.
Three other director-generals are stepping down as well, and McGowan noted this might be a time for renewal in the public sector. "I thank these directors-general for their years of service to the Government and wish them well as they soon embark on their new paths."
Crown recently appointed a new CEO and Managing Director in Steve McCann, and has also been the subject of a takeover bid from The Star Entertainment Group.
