Swedish regulator hands ATG SEK 2m penalty fee

Swedish horseracing brand AB Trav och Galopp (ATG) has been fined SEK 2m ($188,470) for a technical problem related to its self-exclusion function.

atg spelinspektionen se penalty gambling insider web image

Between 13 and 28 January, customers who logged in with a mobile bank ID were unable to access ATG’s self-exclusion feature.

As a result, players could not exclude themselves “from all pages,” which means ATG breached Sweden’s Gaming Ordinance, according to regulator Spelinspektionen.

Licensees must allow registered users to voluntarily suspend themselves from play, for which ATG typically provides a specific self-exclusion function.

However, a technical error occurred following an update of ATG’s login system, which in turn rendered said function inaccessible. This error went undiscovered for two weeks, a delay that Spelinspektionen deemed inexcusable.

“Spelinspektionen does not consider it excusable that a technical error causes a deficiency of this nature without ATG immediately discovering the error,” it stated.

“The bug was only discovered 14 days later, and a larger amount (estimated at 100) players may thus have been affected by the error.”

Consequently, ATG’s offence was considered neither “trivial or excusable,” and led Spelinspektionen to issue a notice and penalty fee.

However, it did reflect on several mitigating factors. Chiefly, players were able to exclude themselves via customer service and the link to Spelpaus functioned correctly.

ATG also “promptly” corrected the error once discovered and has since introduced routines to prevent the same error from reoccurring.

Nevertheless, Spelinspektionen said: “Even though ATG corrected the error immediately after they discovered it, the time period is not insignificant in the context.”

Taking into account these circumstances, alongside the violation’s severity, Spelinspektionen has levied a SEK 2m fine.

Premium+ Connections
Premium

Galaxsys

 
Premium

Digitain

 
Premium

GammaStack

 
Premium

RISK

 
 
Premium

PIN-UP Partners

 
Premium

Sport Generate

 
Premium

Imagine Live

 
Premium

Lynon

 
Premium

1xBet Partners

 
Premium Connections
Consultancy

SCCG Management

Executive Profiles
Zeal Network SE

Stefan Tweraser

VIP Play

Les Ottolenghi

Scientific Games

Keshav Pitani

Social & App

Spribe CEO exclusive: Simplicity is the foundation

Spribe CEO David Natroshvili speaks to Gambling Insider abou...

Redefining iGaming: A history of crash games

Crash games is a growing vertical that has taken gambling by...

A certain something: What makes crash games special?

Crash games. They’re simple, they’re easy to learn and,...

Smarter innovation to shape the future

Spribe CCO Giorgi Tsutskiridze discusses the past, present a...

Facing Facts: The corner of quarterly contemplation

With Q1 reports out across the industry, Gambling Insider co...

Taking Stock: A guide to key stock prices across the industry

Gambling Insider tracks prices from some of the industry’s...

15 years of Gambling Insider: From the Founders

Over the last 15 years, Gambling Insider magazine has interv...

15 years of Gambling Insider: The Awards over time

Global Gaming Awards Event Manager Mariya Savova gives us he...