Swedish regulator hands ATG SEK 2m penalty fee

Swedish horseracing brand AB Trav och Galopp (ATG) has been fined SEK 2m ($188,470) for a technical problem related to its self-exclusion function.

atg spelinspektionen se penalty gambling insider web image

Between 13 and 28 January, customers who logged in with a mobile bank ID were unable to access ATG’s self-exclusion feature.

As a result, players could not exclude themselves “from all pages,” which means ATG breached Sweden’s Gaming Ordinance, according to regulator Spelinspektionen.

Licensees must allow registered users to voluntarily suspend themselves from play, for which ATG typically provides a specific self-exclusion function.

However, a technical error occurred following an update of ATG’s login system, which in turn rendered said function inaccessible. This error went undiscovered for two weeks, a delay that Spelinspektionen deemed inexcusable.

“Spelinspektionen does not consider it excusable that a technical error causes a deficiency of this nature without ATG immediately discovering the error,” it stated.

“The bug was only discovered 14 days later, and a larger amount (estimated at 100) players may thus have been affected by the error.”

Consequently, ATG’s offence was considered neither “trivial or excusable,” and led Spelinspektionen to issue a notice and penalty fee.

However, it did reflect on several mitigating factors. Chiefly, players were able to exclude themselves via customer service and the link to Spelpaus functioned correctly.

ATG also “promptly” corrected the error once discovered and has since introduced routines to prevent the same error from reoccurring.

Nevertheless, Spelinspektionen said: “Even though ATG corrected the error immediately after they discovered it, the time period is not insignificant in the context.”

Taking into account these circumstances, alongside the violation’s severity, Spelinspektionen has levied a SEK 2m fine.

Industry News Sponsor
Premium+ Connections
Premium
 
Premium
 
Premium
 
Premium
 
Premium
 
Premium
 
Premium
 
 
Premium
 
Premium
 
Premium
 
Premium
 
Premium
 
Premium
 
Premium
 
Premium
 
 
Premium
 
Premium
 
Premium Connections
Executive Profiles
Interblock
Caesars Entertainment
Pragmatic Play
Flutter Entertainment

Global Gaming Awards London: Who will win Executive of the year 2023?

Gambling Insider takes a look at the nominations list for 20...

CEO Special: Flutter International CEO Dan Taylor returning to roots

Flutter International CEO Dan Taylor meets Louis Thompsett t...

CEO Special: Light & Wonder Gaming CEO Siobhan Lane - optimising superpowers

Siobhan Lane, Light & Wonder Gaming CEO, speaks to Gambling...

CEO Special: Hoiana Resorts' Steve Wolstenholme – the travel man

Hoiana President & CEO Steve Wolstenholme talks to Gambling...

Read Magazine