Department of Trust and ComplianceOne to aid operators with player risk checks

Department of Trust and ComplianceOne join forces to help online gambling operators comply with new player financial risk checks.

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The Department of Trust (dotrust.co.uk), a provider of financial risk assessments for safer gambling, has collaborated with ComplianceOne Group to offer support to operators in implementing new financial risk checks on players.

The partnership aims to assist operators in navigating impending regulatory changes efficiently, minimising costs, disruptions and ongoing risks. 

Anticipated regulations in the UK are expected to mandate online gambling providers to conduct enhanced financial risk checks on approximately 20% of accounts each month, with a focus on individuals at higher risk of harm.

Operators will be evaluated based on the checks conducted, and its responses and policies concerning the outcomes of these assessments.

The collaboration between ComplianceOne Group and the Department of Trust aims to offer operators an integrated solution comprising advice, tools and data necessary for conducting assessments effectively. 

Charles Cohen, Department of Trust CEO, said: “ComplianceOne has a strong pedigree in supporting online operators with complex regulatory challenges, particularly those involving technology. We recognise that for operators to complete financial risk checks satisfactorily, they will require more than technology: new knowledge, processes and expert advice will be essential to success. Through this partnership, they can access both.”

Antonio Zanghi, ComplianceOne CEO, added: “Many operators are concerned not just about how they are going to implement this new class of player risk assessment, but how to integrate it into their wider risk management and safer gambling strategies. This is no easy task and there will be deadlines to be met.

"We can leverage our decade-long experience helping operators of all scales navigate changing regulatory landscapes to rise to this challenge and then to stay compliant, supported by the best tools in the industry from DoTrust.”

In July 2023, ComplianceOne Group acquired membership of the Netherlands Online Gambling Association (NOGA) to support partners in evolving regulatory landscapes. As the Dutch regulatory landscape continues to evolve, ComplianceOne Group aims to leverage its expertise to better serve operators and suppliers in the Netherlands.


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