Commission chief encourages operators to raise their standards of customer care

Sarah Harrison, The Gambling Commission Chief Executive, told gambling operators that it is vital that they begin “accelerating the pace” at which they put their customers’ welfare into account upon making business decisions. Although she praised some operators for “heading in the right direction”, she also warned that “where markets are dysfunctional, then the Government will intervene”. In her speech at the Raising Standards Confe...