Three customers were allowed to deposit and lose amounts of over £40,000 each. The first customer was allowed to lose £43,410 in four months despite showing gambling addiction signs, such as using four different cards in one day and cancelling a withdrawal of over £130,000.
The second customer lost £40,500 within one month and the operator only sent two pop-up safer gambling warnings. A third customer was allowed to lose £39,000 during a period of almost four months while receiving one single safer gambling warning.
During the investigation, it was also found that customers were allowed to deposit amounts of up to over £50,000 without having to supply an adequate source of funding evidence; meaning the operator doesn’t have effective policies for anti-money laundering and anti-terrorist financing.
Rank Group, which acquired Daub Alderney in October 2019, admits the operator didn’t have appropriate measures in place to detect or prevent the incidents.
Helen Venn, Gambling Commission Executive Director, mentions: “The licensee’s culpability, and the requisite penalty reflecting that culpability, cannot be affected by the fact its shares have now passed from one set of investors to another.”
This is not the first time the operator has been fined by the Gambling Commission; in 2018 Daub Alderney was ordered to pay £7m in fines for showing social responsibility and anti-money laundering issues.
