The KSA to make policy changes, following report into online problem player interaction

The KSA has published the findings of its report that investigated how quickly and effectively online gambling providers intervened with problem players.

NetherlandsKSA
Listen To Article

The Kansspelautoriteit (KSA) has published a new report about how some gambling companies in the Netherlands are not intervening quickly enough to help ‘potential problem players.’

Highlighting the fact that it feels many providers are not acting quickly enough to help problem gamblers, the KSA has referred to the report it commissioned on the subject – in which it extensively investigated the fulfilment of the duty of care at 10 providers.

As a result of the report, the KSA will now ‘tighten its own policy and make recommendations for amendments to legislation and regulations by the Ministry of Justice & Security.’

René Jansen, Chairman of the Gaming Authority, said: “The KSA puts safe play first. We receive worrying signals and, as a supervisory authority, we investigate providers who may far exceed the limits of their duty of care. If we notice this, we will intervene.

“With this research, we see where, outside of these signals, providers are not doing well. Players must be able to assume that they can play safely. We see that rules need to be tightened, precisely to further promote a safe environment for players.”

A key finding in its report stated that some companies are ‘insufficiently able to intervene quickly or adequately in the event of excessive gaming or a possible gambling addiction.’

Furthermore, based on the conclusions of the investigation, the KSA is adjusting parts of its responsible gambling policy, including strengthening its obligation for real-time monitoring, supplementing rules on indicators that should be included in the assessment of gaming behaviour and the mandatory blocking of accounts of problem players until an intervention has taken place.

Premium+ Connections
 
Premium
 
Premium
 
Premium
 
Premium
 
Premium
 
Premium
 
Premium
 
Premium
 
Premium
 
Premium
 
Premium
 
Premium
 
 
Premium
 
 
Premium
 
Premium Connections
Consultancy
Executive Profiles
Evolution
Crown Resorts
Relax Gaming
Gaming and Leisure Properties
Follow Us

Facing Facts: Analysing figures from emerging gambling markets

Where is the gambling market on the rise, and are there any...

Taking Stock: A guide to lottery/iLottery operator and supplier prices

Gambling Insider tracks lottery/iLottery operator and suppli...

New Horizons Cover Feature: United Arab Emirates

With its first land-based casino set to open in 2027 and a n...

New Horizons Cover Feature: Brazil

Brazil performed quite the feat by getting its heavily delay...

The best of Malta at the Global Gaming Awards

Powered by Gambling Insider, the Global Gaming Awards are th...

Preview: SiGMA Malta 2024

A place in the winter sun: SiGMA returns to the home of iGa...

Company profile: Soft2Bet

Bill 55: Advantages and challenges for Maltese operators in...

Company profile: DS Virtual Gaming

DS Virtual Gaming is a leader in the gaming industry, utilis...